Hosted PBXs are cloud based PBX systems which can be accessed through internet. Unlike traditional PBX systems, Hosted PBX does not require any in-house setup and maintenance, instead PBX systems… [Continue Reading]
Category: Definitions
What is FoIP (Fax over IP)?
FoIP or Fax over IP is a technique of sending and receiving faxes by utilizing a VoIP network. FoIP is sometimes also known as virtual fax or IP Faxing. With… [Continue Reading]
Know About WebRTC
WebRTC is an open source and free project using which web browsers and mobile applications can communicate through RTC (Real-Time Communications) via simple APIs. It can be useful in developing… [Continue Reading]
What is IVR?
IVR (Interactive Voice Response) is a technology used in telecommunications that allows computer to interact with humans. IVR systems interacts with callers and gathers responses by DTMF tones from keypad… [Continue Reading]
Inbound Calls
Inbound calls is a term referred to as incoming calls in call centers. The Inbound calls can be done by customers for many purposes like product inquiry, complaints, technical support,… [Continue Reading]
Outbound Calls
Outbound Call is a term generally used in call centers which refers to the outgoing calls done by an agent for promotional, marketing or business activities. For example, the call… [Continue Reading]