Hosted PBXs are cloud based PBX systems which can be accessed through internet. Unlike traditional PBX systems, Hosted PBX does not require any in-house setup and maintenance, instead PBX systems… [Continue Reading]
FoIP or Fax over IP is a technique of sending and receiving faxes by utilizing a VoIP network. FoIP is sometimes also known as virtual fax or IP Faxing. With… [Continue Reading]
WebRTC is an open source and free project using which web browsers and mobile applications can communicate through RTC (Real-Time Communications) via simple APIs. It can be useful in developing… [Continue Reading]
DID stands for Direct Inward Dialing. DID is a feature offered by telephone service provider companies (or telephone exchanges), where a range of telephone numbers are allotted to the customers… [Continue Reading]
IVR (Interactive Voice Response) is a technology used in telecommunications that allows computer to interact with humans. IVR systems interacts with callers and gathers responses by DTMF tones from keypad… [Continue Reading]
Cable ONE (NYSE: CABO) is an American internet and cable service provider headquartered in Phoenix, Arizona. It is a cable lined service provider company which utilizes its existing cable television… [Continue Reading]
Inbound calls is a term referred to as incoming calls in call centers. The Inbound calls can be done by customers for many purposes like product inquiry, complaints, technical support,… [Continue Reading]
Outbound Call is a term generally used in call centers which refers to the outgoing calls done by an agent for promotional, marketing or business activities. For example, the call… [Continue Reading]
Both Elastix and FreePBX are most commonly used PBX platforms around the world. Here we are trying to compare Elastix vs FreePBX, so that you can choose better for you…. [Continue Reading]
SIP trunking is a method of creating trunks based on Session Initiation Protocol (SIP) in which phone systems can communicate through Internet instead of traditional wired phone lines. SIP trunking… [Continue Reading]